MA
Michelle A

1 reviews | Active since Nov 2015

17 Nov 2015, 14:07

AFTER 5 CALLS & SEVERA FOLLOW UPS STIL NO AWNSER

i HAVE APP**** ONLINE FOR A LOAN THAT WAS URGENT , AND SEEING THAT ONLINE SAYS 24-48HOURS FOR RESPONCE, I WAS SO EXCITED. TODAY 2 WEEKS HAVE PAST AND NOT ONE PERSON FROM ABSA BANK HAVE EVEN TRIED TO CALL OR MAKE CONTACT WITH ME. ITS THE 5TH TIME I HAVE PHONED AND FOLLOWED THIS UP. THE LAST TIME I SPOKE TO EVANGELINE SHE SAID SHE JUST SPOKE TO PINDI , AND SHE IS BUSY WITH MY APLICATION AND SHE WOULD GIVE ME CALL BEFORE CLOSE OF BUSINESS LAST WEEK. I THEN WAITED TWO DAYS AND PHONED AGAIN , THE LADY THAT AWNSERED SAID I SHOULD HOLD ON AND SHE WENT TO GO WPEAK TO HER SUPERVISOR, AND SHE SAID THAT PINDI HAS BEEN ON LEAVE THATS WHY SHE HASNT ATTENTED TO ANY APPLICATIONS. SO THE SUPERVISOR APPARENTY SAID THAT HE WOULD DO THE APPLICATION FOR ME , AND NOW TWO DAYS ATER AGAIN , I HAVENT HEARD OF NYONE AGAIN , REALLY GUYS , THIS IS PATHETIC, IF I DIDNT NEED THIS MONEY DO YOU THINK I WOULD BE APPLYING IN THE FIRST PLACE, THIS IS URGENT!!! I HAVE BEEN AN ABSA ACCOUNT HODER SINCE A LITTLE GIRL, I CANNOT BELIEVE WHAT HAS BECOME OF THE SERVICE WE HAVE BEEN RECEIVING RECENTLY. BY THE WAY , IM HOLDING ON NOW FOR 13MINUTES THE GENTLEMEN THAT JUST AWNSERED THE PHONE ASKED ME TO PLEASE HOLD ...TIKTOK

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Replies (1)
Absa
Absa's reply18 Nov 2015, 09:47
Official
Hello Poendoes,

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Claudette Lewis
Group Customer Care
Absa Bank Ltd