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Garth C

1 reviews | Active since Jan 2016

07 Jan 2016, 15:07

After 4 Branches, I have given up on ABSA!

After being turned away from the Bluff branch telling me I needed a payslip and 6 months of signed off accounts to open a business account (Which turned out not to be true), I went to the Musgrave branch. Here, I was told that without an appointment they would not see me, even though they were not seeing anyone when I was there. I then contacted the Business banking service center to book an appointment where I found that the earliest appointment would be 21 January. Giving up on that idea, a friend suggested I go to the Durban North branch, where I was told the business manager had left, and noone was appointed to replace them. I lastly tried La-Lucia only to be told they dont have a business manager.<br> Again, another company who has got so big it does not need to service new customers.. maybe Barclays pulling out will give them a wake up call...

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Replies (3)
Absa
Absa's reply08 Jan 2016, 09:56
Official
Hello tursiops,

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards

Daphne Le Grange

Group Customer Care

Absa Bank Ltd
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Garth C's update23 Aug 2016, 16:30
Reviewer Update

Hi Daphne.. 7 months ago, and still no reply.. Tells you so much more!!!

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Garth C's update08 May 2017, 11:30
Reviewer Update

Hi Daphne Le Grange!!

Still no reply. I belive you reply with empty promises just to show you have rep**** to keep your ratio up.. What a waste of a position. You could be making a difference..