After 30 years of being a good client, Absa is prepared to let me walk away without a fight?

I sent Absa an email yesterday morning (10 July) to their complaints email address - *** – to let them know that, after more than 30 years of being a client, and with multiple accounts to my name including my third and current mortgage, I was planning to look for another bank because I am so disappointed and angered by their poor service this past year. I outlined the issues in detail. I ended by throwing down a challenge: “Is Absa going to finally come to the party and reach out to me to assist with the consolidation loan that I have strategically planned, to allow me to start thriving instead of merely surviving? Or are you just going to let me, my money, my multiple accounts and my loyalty to Absa disappear into the ether?” Two working days later, the silence remains deafening. I didn't even get a reference number! Unfortunately I kind of expected it. Last chance, Absa. Will being named and shamed on a PUBLIC platform finally force someone to do something about the shocking service I’ve received? Or are you just going to let me take my money – and my good credit rating – to one of your rivals?