After 15 Years Banking with ABSA

I have been banking with Absa for 15 years. I have my bond with them, savings account and a credit card. My husband had vehicle finance through them and due to bad service and taking off amounts that should not have been taken off, withdrew his vehicle finance and transferred to another bank whose service is a trillion times better!!! Twice this month, my levies have bounced due to a R50.00 shortfall. This is very embarrassing considering I have been a loyal customer for 15 years. Now I have to pay additional charges to them for bouncing my levies. I transferred money out of my bond account to cover the levies. What about all the bank charges that we get charged and Absa is very well know for their high bank charges. They are very eager to grab your money but provide no leniency over R50.00. Having to stand in queues for hours, then load shedding, no generators and being told that I cannot collect my credit card as it has to be done on the system and cannot be done manually. I don't know how much time I have waited in queues and how time I have wasted.<br> <br> Sorely disgusted and I will be making arrangements to make new banking arrangements with a bank that cares about me!!!