'Africanacity' wahaha what a joke!

I have been an ABSA customer for probably 25 years. I have hardly had any claims other than a geyser here and there. A month a go my pool pump and clorinator packed up. It has now been more than a month and my claim is still pending. I have been **** to at least twice by either the outsourced consultants Digicall and or ABSA's service provider. I have proof. Warnings of moving my account is promptly ignored. I have not been contacted by Digicall once, neither by ABSA. They can check their records.

So, new fancy logo and 'africanacity' my left foot. If they can not do the basics right it is time for me to move to a bank and insurer that cares a little more.