Africanacity Part 2

I'm bitterly disappointed with the way Absa has handled recent ********** account transactions and the subsequent follow ups after this was brought to their attention. Despite numerous calls and branch visits, I received no assistance or follow ups and was left with no option but to voice my concerns and dissatisfaction on Hellopeter. I received an automated response on the 26.08.19 at 1.13 and Nosphiwe Nkosi contacted me at 15.30. Nosphiwe had no idea what the complaint entailed (the reference number was on the Hellopeter form but it appears to be of no use). After explaining (and reliving the ordeal of my accounts being depleted again), her advice was "to wait and see and to open a case at SAPS in the meantime and to send her a copy of the case number. I requested assistance with my newly issued credit card (which had been incorrectly sent to the Absa branch in Springs Town and not been linked to my bank accounts) and was rudely told to contact the credit card division as she couldn't assist me.

On the 27.08.19 at 8.01 I received a direct credit from CAPITEC for the full amount that had been **********ly withdrawn. I assume this was thanks to CAPITEC and not Absa, if I base my opinion on the way Absa has treated me, their customer.

The 2nd automated response was received on the 27.08.19 at 10.40 with a follow up call at 14.55. I hope this call was recorded so it can serve as an example of how not to treat a customer. Its like rubbing salt into the wound. If somebody replies to this complaint, please get all the information relating to this case first.

I would like to thank Mrs Phindile Nopapaza at Absa Springs Branch for her assistance. She was the only employee I dealt with that lives up to the Absa values of treating customers fairly.

Ueli Hiller