AFRICANACITY = Incompetence

A few months back I paid the outstanding amount on an out of use ABSA cheque account I had at the Mall of Africa branch to close the account. It was confirmed to me that this account was closed and I went on my way. Today I receive an sms from ABSA saying I have been handed over to MBD for collection because my account is overdue.

Obviously ABSA and MBD have no idea what they are doing so I take it on myself to call into ABSA and ask them about this. The consultant tells me she can't see anything on her side because I have been handed over to collections. When I explain the situation to her expecting her to see I am disgruntled and that ABSA should, in fact get to the bottom of their error and get back to me the answer comes back with a nonchalant "it's your problem" attitude.

I am tired of ABSA. I moved over to FNB a few years back because of ABSA's ****py service but took a long while to actually close the account but here I am being irritated by their incompetence after trying to completely disassociate myself from them.

So there we go. ABSA has s**t service, s**t data control, and a general air of "we have no idea what the f**k we are doing". Now that is AFRICANACITY for you.