Africanacity does not send credit card account in good time, does not respond to emails.

My mother, who is old an has mobility problems, normally receives her credit card account via email to my email address and sometimes also via snail mail. End of July - no account received, not even via e-mail; End of Aug - no account received. I requested a statement/account on 29 Aug and again on 3 Sept - not received!! Then on 4 Sept she gets not one but 3 threatening emails about the R72!!! that is in arrears, and being handed over to credit bureau's etc. Which then puts her in a total flat spin So this is how BlAbsa is getting things done through Africanacity or is it Africinsanity? Well, account has now been paid in full (inadvance) by a very friendly Capitec banker who accompanied her from Capitec to Absa to assist her!! Now all I have to do is convince her to close the credit card account.