ZS
Zizi S

1 reviews | Active since Jul 2018

26 Jul 2018, 14:46

Africanacity = Bad Service

Absa South Africa I am livid with the standard of service your new slogan #Africanacity has brought on. Why would transferring funds from a Savings account to Cheque account linked on the same profile only reflect overnight and a hold on a account take 7 - 10 working days to be lifted? After speaking to Tess for over half an hour I still could not get an answer but instead got her attitude and no team leader to speak to. The account on hold currently has my salary which I cannot access to pay my bills but I should be patient and wait for what seems to be a flawed system. Is that what #Africanacity means?

0
Replies (2)
Absa
Absa's reply27 Jul 2018, 08:55
Official

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once the matter is resolved.

Kind regards
Claudette Lewis
Group Customer Care
Absa Bank Ltd

Best regards,

Absa
Absa's reply27 Jul 2018, 08:57
Official

Dear Miss Siyolo, an incident has been logged and your reference number is ***. I am Claudette Lewis , and I will be in touch soon to provide you with an update on the status of the incident. You are welcome to email me at *** call me on *** if you need any further details. Please be advised that I will facilitate the resolution process for you.

Best regards,