Africanacity

I opened a Absa credit card a month or two ago. First i couldnt use the internet/banking app and had to go into the branch. Then i couldnt change my payment limit and had to make three payments to pay a certain supplier. Now the same thing happened except that the payments just disappeared! I had to pay R12000 to my other account. On Friday 5 Oct i paid over R5000, Saturday 6 Oct i paid over R5000 and Sunday 7 Oct i paid over R2000 and R3000 to a supplier that is with absa. The R3000 was received, but all the other three payments are still not reflecting in my other account. 5 days later! Now i see my account that i added as a beneficiary is not there anymore and R5000 was paid back into my credit card account. The other R5000 and R2000 is still nowhere to be found! I moved over from one of the other banks due to horrible service and now Absa is doing this? I have to email proof of payment to a absa email address, but i cant seem to get proof of payments! Phoning Absa doesnt help and nobody seems to be able to do anything! If i dont have any answers by close of business on Friday 12 October 2018 i am taking this matter further! There is no way that it can take this long! And on top of it all i was charged money to transfer the money and i am charged interest! Please look at the account number and not my ID number below as your staff cant pick up this account using my ID number! Absa get your africanacity together!