Adverse credit rating due to incompetence

<p>I have an email dated 3/10/2016 that I was cc'd on stating that all adverse credit listing regarding our bond account be removed. The listing was only there due to Absa's incompetence in the first place. My wife and I (it was a joint account) have been trying to access credit now and have been told that this adverse rating still exists - 16 months down the line. </p>