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Nkosana N

1 reviews | Active since Jun 2019

25 Apr 2023, 20:36

Administrative fee from Absa Bank

My name is Nkosana Nkutha identity number *** , on the 25/04/2023 there was a deposit amount of R500 and when I checked my balance I left with R320 then I checked statement,there was a administration fee of R156 , please confirm what is the administration fee for such a lot amount

Regards Alfred

0
Replies (2)
Absa
Absa's reply26 Apr 2023, 08:15
Official
Dear Nkosana Alfred Nkutha

Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number for  your complaint is C-***6 Kind regards,Group Customer CareVanessa Crowe
Absa
Absa's reply02 May 2023, 13:18
Official
 Dear Nkosana

I have tried calling you several times since 26 Apr '23. The turnaround time to address this matter is the end of the day on 03 May '23. Kind regards,Group Customer CareVanessa Crowe