NC
Najwa C
1 reviews | Active since Jan 2020
20 Jan 2020, 12:06
ADMIN FEES
When I have opened my account with Absa Bank, I took a package and was advised of the fees involved, being the monthly fee and should my monthly transactions exceed the package, then I will pay per transaction. However, there has not been any transactions exceeding my package, yet I am being charged excessive admin fees (Head Office) and upon inquiring same at my branch, I am being referred to call the Call Centre as it is fees by the Head Office. These admin fees exceeds double the package amount payable per month and I strongly feel that this is a total *******. I want all the "admin fees" from the date my account was open to date paid back to me.
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Replies (2)
Absa's replyOfficial
20 Jan 2020, 14:48Dear Najwa Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, an expected timeframe for further feedback/resolution via email. I look forward to being of service to you. RegardsPravesh Bejay
Absa's reply20 Jan 2020, 14:48
Official
Dear Najwa Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, an expected timeframe for further feedback/resolution via email. I look forward to being of service to you. RegardsPravesh Bejay
NC
Najwa C's updateReviewer Update
20 Jan 2020, 14:57Good day Pravesh.
Many thanks for your kind response herein. I have liaised with a Consultant (Chad Smith) at the Kenilworth Branch today, who was indeed very helpful. My query was dealt with in an amicable manner, which I sincerely appreciate.
After great consideration, I will be closing my account with Absa Bank due to its excessive fees as I am paying 10 times the banking charges to Absa Bank then the affordable rates that Capitec charges.
Thanking you,
Many thanks for your kind response herein. I have liaised with a Consultant (Chad Smith) at the Kenilworth Branch today, who was indeed very helpful. My query was dealt with in an amicable manner, which I sincerely appreciate.
After great consideration, I will be closing my account with Absa Bank due to its excessive fees as I am paying 10 times the banking charges to Absa Bank then the affordable rates that Capitec charges.
Thanking you,
NC
Najwa C's update20 Jan 2020, 14:57
Reviewer Update
Good day Pravesh.
Many thanks for your kind response herein. I have liaised with a Consultant (Chad Smith) at the Kenilworth Branch today, who was indeed very helpful. My query was dealt with in an amicable manner, which I sincerely appreciate.
After great consideration, I will be closing my account with Absa Bank due to its excessive fees as I am paying 10 times the banking charges to Absa Bank then the affordable rates that Capitec charges.
Thanking you,
Many thanks for your kind response herein. I have liaised with a Consultant (Chad Smith) at the Kenilworth Branch today, who was indeed very helpful. My query was dealt with in an amicable manner, which I sincerely appreciate.
After great consideration, I will be closing my account with Absa Bank due to its excessive fees as I am paying 10 times the banking charges to Absa Bank then the affordable rates that Capitec charges.
Thanking you,