Admin fee
I am so frustrated as i had to pay a admin fee of R786 of which no one can tell me why. Disgusted with absa. I opened a account for my son,his card is still not working 4 months later. So disapointed im going back to my previous bank.
Helpful (0)
Replies (5)0
Replies (5)
Absa's replyOfficial
27 Oct 2022, 10:50Dear MRS L JULLIES
Thank you for bringing this matter to the attention of Absa bank. Please accept my sincere apology for the level of service you have experienced. My name is Lebogang and I will be your dedicated contact person
Your complaint reference number is C-***9
Regards
Lebogang Mashiane
Specialist Case Manager:
Customer Value Management: Customer Care
Thank you for bringing this matter to the attention of Absa bank. Please accept my sincere apology for the level of service you have experienced. My name is Lebogang and I will be your dedicated contact person
Your complaint reference number is C-***9
Regards
Lebogang Mashiane
Specialist Case Manager:
Customer Value Management: Customer Care
Absa's reply27 Oct 2022, 10:50
Official
Dear MRS L JULLIES
Thank you for bringing this matter to the attention of Absa bank. Please accept my sincere apology for the level of service you have experienced. My name is Lebogang and I will be your dedicated contact person
Your complaint reference number is C-***9
Regards
Lebogang Mashiane
Specialist Case Manager:
Customer Value Management: Customer Care
Thank you for bringing this matter to the attention of Absa bank. Please accept my sincere apology for the level of service you have experienced. My name is Lebogang and I will be your dedicated contact person
Your complaint reference number is C-***9
Regards
Lebogang Mashiane
Specialist Case Manager:
Customer Value Management: Customer Care
's updateReviewer Update
07 Nov 2022, 10:16Good day i still did not get sufficient feedback on my complaint. The person who phoned me gave me no satisfaction at all. Please esculate this matter as i am not satisfied with this.
's update07 Nov 2022, 10:16
Reviewer Update
Good day i still did not get sufficient feedback on my complaint. The person who phoned me gave me no satisfaction at all. Please esculate this matter as i am not satisfied with this.
Absa's replyOfficial
07 Nov 2022, 18:02Dear MRS L JULLIES
Thank you for your response and my sincere apology that the follow-up call was unsatisfactory.
I will engage you on your private e-mail.
Regards
Lebogang Mashiane
Specialist Case Manager:
Customer Value Management: Customer Care
Thank you for your response and my sincere apology that the follow-up call was unsatisfactory.
I will engage you on your private e-mail.
Regards
Lebogang Mashiane
Specialist Case Manager:
Customer Value Management: Customer Care
Absa's reply07 Nov 2022, 18:02
Official
Dear MRS L JULLIES
Thank you for your response and my sincere apology that the follow-up call was unsatisfactory.
I will engage you on your private e-mail.
Regards
Lebogang Mashiane
Specialist Case Manager:
Customer Value Management: Customer Care
Thank you for your response and my sincere apology that the follow-up call was unsatisfactory.
I will engage you on your private e-mail.
Regards
Lebogang Mashiane
Specialist Case Manager:
Customer Value Management: Customer Care
's updateReviewer Update
13 Nov 2022, 23:00I still did not get my satisfaction regarding this complaint. Absa has no sense of urgency to this matter. I sent numerous emails and still no feedback. This is pathetic. Can anyone assist me with this complaint in a urgent matter. They really loosing a new customer and any future referals
's update13 Nov 2022, 23:00
Reviewer Update
I still did not get my satisfaction regarding this complaint. Absa has no sense of urgency to this matter. I sent numerous emails and still no feedback. This is pathetic. Can anyone assist me with this complaint in a urgent matter. They really loosing a new customer and any future referals
Absa's replyOfficial
15 Nov 2022, 09:09 Dear MRS L JULLIES
With regards to your complaint addressed to the Disputes Resolution department.
Please note that your matter was referred to our Online Banking department for investigation and feedback.
Our Online Banking department has advised our office that contact was made with you to address your complaint.
The charges on the account are due to returned debit orders on the account for Absa life and MWEB, you also stated that you visited the Vangate mall branch to query these and asked for the Absa life debit order to be cancelled.
Please note that the matter was then referred to the Vangate branch and Porcia Visser advised that she struggled to get hold of you to give you feedback but left a voice message for you to return her call.
Please feel free to engage the branch directly at *** or*** for further assistance.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
With regards to your complaint addressed to the Disputes Resolution department.
Please note that your matter was referred to our Online Banking department for investigation and feedback.
Our Online Banking department has advised our office that contact was made with you to address your complaint.
The charges on the account are due to returned debit orders on the account for Absa life and MWEB, you also stated that you visited the Vangate mall branch to query these and asked for the Absa life debit order to be cancelled.
Please note that the matter was then referred to the Vangate branch and Porcia Visser advised that she struggled to get hold of you to give you feedback but left a voice message for you to return her call.
Please feel free to engage the branch directly at *** or*** for further assistance.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
Absa's reply15 Nov 2022, 09:09
Official
Dear MRS L JULLIES
With regards to your complaint addressed to the Disputes Resolution department.
Please note that your matter was referred to our Online Banking department for investigation and feedback.
Our Online Banking department has advised our office that contact was made with you to address your complaint.
The charges on the account are due to returned debit orders on the account for Absa life and MWEB, you also stated that you visited the Vangate mall branch to query these and asked for the Absa life debit order to be cancelled.
Please note that the matter was then referred to the Vangate branch and Porcia Visser advised that she struggled to get hold of you to give you feedback but left a voice message for you to return her call.
Please feel free to engage the branch directly at *** or*** for further assistance.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
With regards to your complaint addressed to the Disputes Resolution department.
Please note that your matter was referred to our Online Banking department for investigation and feedback.
Our Online Banking department has advised our office that contact was made with you to address your complaint.
The charges on the account are due to returned debit orders on the account for Absa life and MWEB, you also stated that you visited the Vangate mall branch to query these and asked for the Absa life debit order to be cancelled.
Please note that the matter was then referred to the Vangate branch and Porcia Visser advised that she struggled to get hold of you to give you feedback but left a voice message for you to return her call.
Please feel free to engage the branch directly at *** or*** for further assistance.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care