Adjustment to monthly installments

Item: Absa
Rating: 1
Author: Werner S

I asked for my home loan monthly installment to be adjusted after I made deposits into the Flexi home loan account. They responded by telling me I have to visit a branch to do this. This is after I've done the exact same via email twice in the past. I then queried as to why I have to take leave from work and visit a branch after I've made these adjustments via email in the past, they just ignored me. Very unprofessional.

Helpful (0)

Replies (2)

Absa's replyOfficial

24 Oct 2019, 10:15

Dear Customer

Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.

Kind regards
Nthabiseng Sibande
Customer Value ManagementAbsa Bank Ltd

Absa's reply24 Oct 2019, 10:15

Official

Absa's replyOfficial

25 Oct 2019, 16:10

Dear Werner Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next hour. I look forward to being of service to you Werner Kind regards
Nthabiseng Sibande
Customer Value ManagementAbsa Bank Ltd

Absa's reply25 Oct 2019, 16:10

Official