Additional loan amount added that was not used

<p>Complain Acc no.4 ********** -3 ********** <br />Name Mr BM MTHEMBU <br /><br />Contact: ********** / ********** </p> <p>I was offered R3000 in my credit card which I opened at Absa Sunward Park,Boksburg.Their instalment was taken in my absa account since I. opened it,I was never given or sent any statements about this account till now,the money in my account is still taken.I got a call in November 2016 that I was offered R11 000.00 &told that I'll be issued a new card which will be delivered to my house&It was delivered.I went to the bank to activate it.I went to withdrew R2000.In December I deposited some other money in this new card.In February last week I withdrew R1000 in the morning &deposited it back in the afternoon when I checked the slip said I owed R12 000,which I never took.I asked 4bank statements which the no transaction that I had withdrew the money,I think the big mistake in this account, I never took so much money even the R3000 that I first opened the account with must be finished by now.The new money which was promised was never put in my new card which was offered to me in November 2016.When I foned card division they told me that I was offered R15000 in 1April 2014 in my account which was put in my account which if it's true was without my concern coz I never made any withdrawals that may result to this amount.It doesn't make sense coz they fined me in November 2016 which I trust they recorded our conversation about our agreement of them offering me R11000,If that is the case,it doesn't make sense U can't offer me R15000 in April 2014&phone me in Nov 2017 to increase my limit to R11000 which was less money as they say.Can U please double check your mistakes on this account coz I am so sure I never withdrew or used any of that amount.</p>