AF
Annestasia F
1 reviews | Active since Oct 2019
02 Aug 2020, 17:29
Additional fees
I am not happy you took an additional R300 from me this month?!!
R100 Unauth Dr Bal fee?? Ridiculous...
And then R200 Admin fee?!!
No explanation no nothing no description on my statement!!
I’ve been with you guys forever but seriously this is getting out of hand almost +-R800 per month For bank charges thats 10K per year how sad?..
I need an explanation or I will be moving banks...
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Absa's replyOfficial
03 Aug 2020, 12:44Dear Annestasia Fernandez Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***4 Kind regards,Rezona Louw Group Customer Care
Best regards,
Absa's reply03 Aug 2020, 12:44
Official
Dear Annestasia Fernandez Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***4 Kind regards,Rezona Louw Group Customer Care
Best regards,