PK
Prinesh K
1 reviews | Active since Jul 2011
06 Oct 2020, 08:40
Additional Bank Charges
Dear Absa. Please note that I have been charged for a Sundry Item on my car finance that i did not initiate. The line item disappeared off my statement 2 months before my finance was fully paid off. My accountant noticed and despite me quering this transaction on numerous occasions, I did not get a response.
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Absa's replyOfficial
06 Oct 2020, 12:16Dear Prinesh Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***7. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards, Daphne Le Grange Group Customer Care
Absa's reply06 Oct 2020, 12:16
Official
Dear Prinesh Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***7. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards, Daphne Le Grange Group Customer Care