ACTUALLY -7 BUT 1 I GAVE THEM J A LOURENS

We have now lodge 6 requests with them since 14 September 2017 after paying up our credit debt proofing the account has been paid up, until today 12.12.17 NOBODY EVEN ATTEMPTED TO RESPOND TO THE EMAILS. our Debt Review company Alpha Omega - fantastic company and people to work with - has been asking and phoning no luck THEY ARE NOT ALLOWED TO SPEAK TO THE PEOPLE IN ABSA DEBT REVIEW DEPARTMENT *** HOW ELSE MUST THEY GET INFO OR ASSISTANCE. we are not allowed to contact them because it is the job of the debt reviewer, catch 22. we have send proof of the payment the said will be final payment no response. ON A DAILY BASIS THEY ARE NOW CHARGING US 30.00 AND MORE INTEREST. THEY ARE NOTHING BUT A LOT OF ********** AND *****S. *****ING FROM THE PEOPLE THAT PAYS THEIR SALARIES. Our debt reviewer has since 14.09.17 send them 9 request with no responses but they advertise it will be resolved in 3-5 working days. what a shame such a good bank is going down the drain with their terrible service. disgusting!!!!!! how do we resolve this??????