AA
Asisipho A
1 reviews | Active since Mar 2024
02 Mar 2024, 21:44
Activate by ABSA vehicle insurance dissatisfaction
I would like to share the dissatisfying experience I have with Activate by ABSA vehicle insurance. I signed up for the insurance on the 31/01/2024 and I have already been debited 5x the policy amount agreed upon. They do not respond to emails, reaching them through their call centre is very much futile as they cannot give you any answers and revert to telling you that they will request a friend colleague to call you back on issue to further assist/explain and they never call you back.
Helpful (0)
Replies (1)0
Replies (1)AA
Asisipho A's updateReviewer Update
27 Mar 2024, 09:09Good day, Here we are again regarding the same issue.
Below I have outlined a series of events regarding the matter :
1. 31/01/2024 - Took a car insurance policy with them, amount was R1990.
2. 10 /02/ 2024 - R1990 was debited from my account.
3. 26/02/2024 - R-6,059.02 was debited, inclusive of prorata.
4. 04/03/2024 - I reached out and Agent 1 and I was told that the deduction made on the 10/02 was due to a system error and I was refunded back.
The deduction made on the 26/02 was my 3 months premiums + prorata debited in advance. (I wasn’t informed regarding this and I did not sign any documentation regarding this)
5. 25/03/2024 - An amount of R1990 is deducted from my account.
6. 27/03/2024 - I reached out and enquired why I was debited because my next debit order should go off in May because I have already paid in advance.
Agent 2 informs me that there is no trace of the amounts debited in advance 🤣. I request that they transfer the case to Agent 1 as they are aware of the matter, Agent 1 is nolonger with the company.
I don’t know what business is being ran here, but I need my money back!
Below I have outlined a series of events regarding the matter :
1. 31/01/2024 - Took a car insurance policy with them, amount was R1990.
2. 10 /02/ 2024 - R1990 was debited from my account.
3. 26/02/2024 - R-6,059.02 was debited, inclusive of prorata.
4. 04/03/2024 - I reached out and Agent 1 and I was told that the deduction made on the 10/02 was due to a system error and I was refunded back.
The deduction made on the 26/02 was my 3 months premiums + prorata debited in advance. (I wasn’t informed regarding this and I did not sign any documentation regarding this)
5. 25/03/2024 - An amount of R1990 is deducted from my account.
6. 27/03/2024 - I reached out and enquired why I was debited because my next debit order should go off in May because I have already paid in advance.
Agent 2 informs me that there is no trace of the amounts debited in advance 🤣. I request that they transfer the case to Agent 1 as they are aware of the matter, Agent 1 is nolonger with the company.
I don’t know what business is being ran here, but I need my money back!
AA
Asisipho A's update27 Mar 2024, 09:09
Reviewer Update
Good day, Here we are again regarding the same issue.
Below I have outlined a series of events regarding the matter :
1. 31/01/2024 - Took a car insurance policy with them, amount was R1990.
2. 10 /02/ 2024 - R1990 was debited from my account.
3. 26/02/2024 - R-6,059.02 was debited, inclusive of prorata.
4. 04/03/2024 - I reached out and Agent 1 and I was told that the deduction made on the 10/02 was due to a system error and I was refunded back.
The deduction made on the 26/02 was my 3 months premiums + prorata debited in advance. (I wasn’t informed regarding this and I did not sign any documentation regarding this)
5. 25/03/2024 - An amount of R1990 is deducted from my account.
6. 27/03/2024 - I reached out and enquired why I was debited because my next debit order should go off in May because I have already paid in advance.
Agent 2 informs me that there is no trace of the amounts debited in advance 🤣. I request that they transfer the case to Agent 1 as they are aware of the matter, Agent 1 is nolonger with the company.
I don’t know what business is being ran here, but I need my money back!
Below I have outlined a series of events regarding the matter :
1. 31/01/2024 - Took a car insurance policy with them, amount was R1990.
2. 10 /02/ 2024 - R1990 was debited from my account.
3. 26/02/2024 - R-6,059.02 was debited, inclusive of prorata.
4. 04/03/2024 - I reached out and Agent 1 and I was told that the deduction made on the 10/02 was due to a system error and I was refunded back.
The deduction made on the 26/02 was my 3 months premiums + prorata debited in advance. (I wasn’t informed regarding this and I did not sign any documentation regarding this)
5. 25/03/2024 - An amount of R1990 is deducted from my account.
6. 27/03/2024 - I reached out and enquired why I was debited because my next debit order should go off in May because I have already paid in advance.
Agent 2 informs me that there is no trace of the amounts debited in advance 🤣. I request that they transfer the case to Agent 1 as they are aware of the matter, Agent 1 is nolonger with the company.
I don’t know what business is being ran here, but I need my money back!