TM
Thabang M
1 reviews | Active since Oct 2015
31 Jan 2023, 14:20
Activate by Absa is a ****!
The service experienced from Activate by Absa is absolutely appalling and there is no one from the entire Absa bank that is able to get a hold of any form of assistance from them internally either. Registered a plumbing claim very early 27th Jan and to this day (31st Jan) not a single person has assisted with this. I've emailed numerous times and spent hundreds of rands waiting on hold for their call centre agents. Left multiple messages on the Activate App and still nothing. Spent half my day at an Absa branch and still NO HELP! It is as though Activate by Absa is a **** with no one of the other end to deal with client queries and claims.
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Absa's replyOfficial
31 Jan 2023, 14:45Dear Thabang Makhubedu, Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***4. Regards,
Russell EdwardsCustomer Value Management
Russell EdwardsCustomer Value Management
Best regards,
Absa's reply31 Jan 2023, 14:45
Official
Dear Thabang Makhubedu, Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***4. Regards,
Russell EdwardsCustomer Value Management
Russell EdwardsCustomer Value Management
Best regards,