activate by ABSA has the worst service ever.

Item: Absa
Rating: 1
Author: willem D

Absa Activate insurance Really has the worst service ever...

You cannot log any claims as no one answers a phone i have been on the line for more that 30 mins with no response. Their online portal does not work neither does any of their staff...

i have made a total of 18 calls today and send 5 mails with yet no response. yet i am the one to carry all the cost on calls and mails whilst staff gets paid for messing around in the contact center.....

Activate is the first people to run a debit order but cant help when you need assistance.

This is a complete joke.....!!!!!!

Helpful (0)

Replies (1)

Absa's replyOfficial

11 May 2022, 15:25

Dear Willem Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***5. RegardsPravesh BejayGroup Customer Care

Absa's reply11 May 2022, 15:25

Official