Activate by Absa- Doesn't understand their own wording!!!!

Item: Absa
Rating: 1
Author: Mpumi M

My my car keys on the on the 9th of Nov...firstly this claim has taken Activate by Absa almost a month to settle and that's not the worse park of it. The policy clearly has an extension/BENEFIT of R10 000. However I'm being charged R3000 excess as if I'm claiming for the vehicle. No were in the policy is it stated that you pay an excess for a BENEFIT. I've spoken to numerous people in the call center and they can not justify this...

Helpful (0)

Replies (3)

Absa's replyOfficial

05 Dec 2023, 09:38

Dear Mpumi Thank you for bringing this unfortunate incident to my attention, and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***3. RegardsPravesh BejayCustomer Value Management

Absa's reply05 Dec 2023, 09:38

Official

Mpumi M's updateReviewer Update

05 Dec 2023, 09:49

Thanks Pravesh, looking forward to your feedback

Mpumi M's update05 Dec 2023, 09:49

Reviewer Update

Thanks Pravesh, looking forward to your feedback

Absa's replyOfficial

05 Dec 2023, 10:21

Dear Mpumi

Your response has been acknowledged and feedback will be shared.

RegardsPravesh BejayCustomer Value Management

Absa's reply05 Dec 2023, 10:21

Official

Dear Mpumi

Your response has been acknowledged and feedback will be shared.

RegardsPravesh BejayCustomer Value Management