Activate by Absa cash back option of empty promises

I have a motor vehicle insurance and home contents policy with Activate by Absa. The policy has been active 1st July 2023. At sales stage I was told about a great benefit of a monthly cash back the condition was that I need to have a Telematix device installed, which I withing the stipulated period the installation was done at Glassfit. The process was seamless to have the Telematics device installed.

A year later I have not seen even ONE cash back reimbur*****t.

I made contact your call centre in June to enquire on Annual review and why I have not received any of the cash back the consultant who assisted me advised that due to a technical error my 1st cash back will be paid on 1 August it's been active since May 2024 cash paid not paid today is the 15th of the month.

Reflecting on the conversation that I had with the consultant when I asked him why I had not received the cash back option he said that Absa had a problem with the vendor for the Telematix service and therefore most clients were impacted due to the system not working properly. That is not my problem and Absa as a financial institution need to be accountable and establish a suitable reimbur*****t structure for customers that are impacted.

My request is for Absa to consolidate a reckon of cash back rand value that is due to me since policy inception and pay over those cash backs to my account. I must express my disappointment in the manner in which this cash back option is handled this is one of the things that are making me lose trust in this insurance option.

I have sent emails and keep getting reference numbers however no response from Activate by Absa. I called the call centre to log the request on my behalf still no feedback. What is really going on doing a reckon on a cash back system that was meant to be fully functional should not be rocket science that is taking more than 2 weeks to resolve.