Activate by absa bad customer service

I have a car insurance with activate by absa on the 1st of November 2020 I was involved in a car accident and I lodged a claim on the same day and uploaded pictures of the car on the 2nd of November,on the 4th I received an email notifying me that an assessor has been appointed and would like to know where the vehicle is situated and I responded to the email, since that day I haven't heard anything from them I have tried calling the claims department on numerous occasions and I was assisted by Nomvula who told me that the is no report from the assessor by the name of Martin,I'm not happy by the level of service I'm getting,this morning when I called I was told that someone will get back to me.my claim number is ***