******** Actions

I am extremely disappointed with the level of service I have received from ABSA Bank, specifically from Modise and his team, as well as Dineo, the Business Banker at the Cradlestone and Key West branches.

I hold two accounts with ABSA, a business account and a trust account. After significant delays, I only received access to my business account on 30 March 2026. To date, I still do not have access to my trust account.

This is completely unacceptable. I have been trying to resolve this issue since 4 March 2026, nearly a full month, and have been sent from pillar to post. I have personally attended the Cradlestone branch multiple times, on instruction from Modise, and no one has been able to assist me.

The trust account contains funds held on behalf of my clients. As an attorney, I am legally required to manage these funds in compliance with strict Legal Practice Council rules. ABSA’s failure to give me access is not only prejudicing my clients, but is also placing my practice at serious reputational and regulatory risk.

This is not a minor inconvenience, it is a fundamental failure by the bank.

To make matters worse, I bill per hour and have already spent over 6 hours trying to resolve an issue that ABSA should have fixed internally. I will be holding ABSA accountable for this wasted time, and for every additional hour I am forced to spend because their staff are unable to resolve the problem.

ABSA’s conduct is unprofessional, unacceptable, and in my view ********.

If I do not have full access to my trust account immediately, I will proceed with legal action to compel ABSA to act and to recover all damages suffered.

This has been one of the worst service experiences I have ever encountered.