ActionLine gives new reference numbers but no actual help – 3rd email, same auto-reply

I have been trying since 8 June 2026 to get help from ABSA regarding an error on the mobile banking app that prevents me from creating a virtual card.

Here is what has happened:

8 June – Emailed ActionLine. Received auto-reply with reference C-***2 promising feedback in 2 business days. No one contacted me.

10 June – Sent follow-up email asking why no feedback was provided. Received another auto-reply with a NEW reference number C-***9 – again promising feedback in 2 business days.

ABSA is simply resetting the clock instead of helping me. No consultant has ever contacted me. My original issue remains unresolved.

This is not customer service. This is a runaround.

Please assign a human being to actually read my complaint and help me.