ACTIONLINE COMPLAINT CLOSED WITHOUT MY KNOWLEDGE

I WAS DEPOSITING MONEY VIA THE ABSA ATM AT PROTEA GLEN MALL INTO MY CHEQUE ACCOUNT. WHILE I WAS DEPOSITING, THE ATM SCREEN SWITCHED OFF AND SWITCHED ON AGAIN AND THE RECEIPT CAME OUT BUT ON THE RECEIPT IT STIPULATED THAT THE DEPOSIT WAS UNSUCCESSFULL AND WILL BE REVERSED AUTOMATICALLY.<br> <br> I LOGGED A COMPLAINT WITH ABSA ACTIONLINE, WHO THEY SAID I NEED TO GO BACK TO THE ABSA PROTEA GLEN MALL BRANCH TO GIVE THEM MY ATM RECEIPT. I WENT TO THE BRANCH , ONE OF THE CONSULTANT ASSISTED ME, SHE EMAILED THE COPY OF MY ATM RECEIPT TO THIS RELEVANT DEPARTMENT AND THEY TOLD HER THAT THEIR SYSTEMS WERE OFFLINE, THEY WILL REFUND ME WITHIN 24 HOURS. TILL TODAY I HAVENT RECEIVED MY REFUND AND NO ONE IS GETTING BACK TO ME.<br> <br> I THEN MADE A FOLLOW UP WITH ACTIONLINE AND I WAS TOLD THAT THE CASE HAS BEEN CLOSED.<br> HOW CAN A CASE BE CLOSED IF I HAVENT RECEIVED MY REFUND.