1 reviews | Active since Aug 2011

31 Jul 2017, 14:27

Acount on hold

<p>I’m very disappointed in ABSA as they put my credit card account on hold . I got a call from them last week telling me I didn’t pay my card and I told them I did and they can see on my record I always pay my credit card .I got to the office and saw I didn’t and I phoned the call centre back telling them I forgot and apologise told them I will do a EFT immediately but I got in my car and went to ABSA and did a cash deposit for it to show immediately.</p> <p>I wanted to go onto my online banking and couldn’t log on , I then went to the bank and did a pin reset and everything and when I got back to the office it showed account on hold . I mean really couldn’t they tell me at the bank and sorted it out there</p> <p>I phone customer services an held on for nearly 8 minutes and then decided to place this post!</p> <p> </p>

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Replies (1)
Absa
Absa's reply01 Aug 2017, 09:58
Official

Dear Customer


Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards

Daphne Le Grange

Group Customer Care

Absa Bank Ltd

Best regards,