ack of Response and Account Access Issues

I am writing to lodge a complaint against ABSA Bank regarding poor customer service and lack of response to my queries.

On 16 March 2026, I visited the Lensia branch to reactivate my account. I was advised to deposit R100 to clear arrears, which I did. However, when I attempted to access my account via the ABSA banking app, I received an error message stating that no account is available. I subsequently sent an email to ABSA Customer Care requesting confirmation of my account status and guidance on regaining access to the app. To date, I have not received any response.

This lack of communication and assistance is unacceptable, especially after following the instructions provided by their branch consultant. I kindly request that HelloPeter assist in escalating this matter to ABSA so that I can receive clarity and resolution.

Thank you for your support.