Accused by your staff member

I received a call from your KAMLS/FICA confirmation centre and they wanted to confirm my moms FICA details. As she lives with me and being elderly I offered to confirm the details on her behalf. I understand your process but she was unable to remember her details and as such asked me for help. When ABSA chose to deduct money from her money market account for African Bank you never required said confirmation from her then, strange is it not if your process is so stringent?<br> I then got a bit frustrated at your representative as I asked about the email that I sent with the documents and they were lost to this request. Another team lead named Jeffrey claimed he was the only person in charge during the call when I asked to speak to his superior. He then accused me of swearing him, which I never did. This is pathetic and I want to hear the recorded version of my call. He is a representative of ABSA and thus you will be liable for his accusations. And to top things off when 16h30 approached your call centre decided to cut the call and not call back. I want to hear this recording and him to verify where I swore him. He has made a hefty claim that he and ABSA must back up.