Accounts not yet closed

I went to Absa-Empangeni KZN on the 8/02/2021,regarding my late mum's ACC's.Everything was done perfectly 1st time,e/l n my savings acc were opened, funeral claim submitted,now the problem started when the ff week 16/02/2021 when documents were submitted to their Deceased Dept,the staff lack professionalism,no feedback at all,I had to use my airtym to call since the branch didnt do follow up,I was told this will take 7-14 days it's gone past their turnaround time,apparently it has Fica status that's why they can't process the closing of my mum's acc,im so fed up with their excuses,I just wish my mum wasn't banking with this Bank in the 1st place bc I was forced to open this stupid e/l acc at Absa,where I'm banking I wouldn't have this problem,n I intend to close these ACC's as soon as this is done ,it's so frustrating that I'm the 1 that must call n check on the progress of this acc,I did call last week n I again an hr ago,the staff is not interested in calling u back when the call gets cut off,I'm so upset can't wait to leave y'all wants it's sorted.....