Accounts frozen due incompetence of FICA Dept

I've never been ****ed with Absa like I am. I started sending FICA docs mid last year to validate the statutory requirements for FICA. Submitted these docs 4 times thus far. Recent interaction with them was in Jan '16 if my memory is correct and was promised everything is sorted and I should ignore the FICA sms's. Today the 25/2/2016 around 19h20 I go to a restaurant to eat en route to a funeral. When I wanted to pay, lo my accounts are frozen. This is what they call an account is on FICA hold. I call their call centre and they tell me I can't be helped bcos the FICA people have gone home already. This Iis big bank for crying out loud. As their client I want help whenever I want help. They froze my accounts due to their incompetence. I'm with my child who's crying bcos of seeing my frustration and disgust as I speak to people at a bank that can't help me. I've been with this Absa (Trust bank) since 1994 and this is how they reward loyalty. Absa is a ****py bank. I'm so disgusted with their service. This is incompetence of the highest order. I had to call my friend to come bail me out. Absa equals bad service and incompetence. Their escalation processes do not work. Useless