WC
WESSEL C

1 reviews | Active since Jun 2013

24 Nov 2015, 21:53

Accounts blocked for fika

Since March 1 or more of my accounts have been blocked for fika.<br> I phone the consultant at Absa responsible for my account, every time the accounts are opened in a few days time. If the next time come for me to pay accounts, the accounts is again blocked.<br> Several checks has come back and I then have to deal with the costs. Last month the same happened again.<br> I phoned Violet again and she promised me that it would take a week to fix and that it would be the last time.<br> Today however wanted to pay some accounts with EFT and the same thing happened again.<br> She cant tell me why it happens, as Absa has all the paperwork needed. I also app**** for a loan with the same consultant. In the first place they did not know how to apply for a comercial morgage. After months of trying, she told me the aplication was now fine and I could get a valuer to valuate the property. I phoned the valuer she told me to phone, he told me she had to register it on the system, for him to do the valuation.<br> I phoned her and told her what he said and she promised to do that. After several weeks ,I phoned the valuer again and asked him when he will come for the valuation. It was still not on the system. now 3 months

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Replies (1)
Absa
Absa's reply25 Nov 2015, 10:11
Official
Hello Wessel32,

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback accordingly.

We sincerely apologize for any inconvenience caused.

Kind regards

Danzig Boyce
Group Customer Care
Absa Bank Ltd