Accounts blocked

I asked for my card to be stopped and all my accounts were blocked, even internet banking.<br> <br> Went to get a new card on the weekend and was told everything is resolved. The new card does not work not at the ATM or over the counter and internet banking still not working.<br> <br> When I phoned I was told that everything is fine with the card and there is no problem then I was put on hold for 20 Minutes to speak to internet banking! Unacceptable! I STILL CANNOT ACCESS MY MONEY.<br> <br> I am a platinum client and I am getting absolutely no service. I am fed up.