Account type changes without permission!!!!

I am a registered student and have been since 2008.<br> I opened my student account at the Fichardt park branch in Bloemfontein, and was never advised that I should rather do it through a student bureau. Since opening my account I had never been contacted for further proof of registration as a full time student.<br> Earlier this year however ABSA started deducting service fees from my account which was inconsistent with those of a student cheque account. I consulted the Potchefstroom Bult student Bureau, since I now reside in Potchefstroom. The lady said that unfortunately she could not help me as I did not open my account through a student bureau but she did contact the Bloemfontein Fichardt Park branch where somebody said they will look into the matter. I was not given any contact details to follow up on progress, nor was I provided with a case / request/ complaints number. I should have been asked for proof of registration, informed of changes to my account and since the changes and charges were made wrongfully I should be reimbursed for all the unnecessary fees paid.