Account suspended for the 6th or 7th time - FICA - ABSA cannot get it right

<p>I am the bookkeeper for our Homeowners Asssociation. Once again I am not able to make payments to our suppliers (security services, refuse removal services, gardener,etc), due to \missing FICA documents\"</p> <p>I have submitted the documents via email at least 5 times, I have been to the branch in person twice, have submitted the necessary documentation by hand, sat with the manager there while he updated the system with the FICA information, was assured that everything is now in order (which it wasn't) , eventually resorted to hellopeter in March 2016, had a very quick response and the issue was resolved (or so they said). Two months (May 2016)later the account was supended again, I reached out to the person that contacted me after the first hellopeter report, the branch manager phoned me, asked me one question about the source of the money in the account and assured me that this is now finally sorted. Yet, three days ago the account was suspended again. I reached out to the same people as before and no reaction so far... so we resort to hellopeter again!</p> <p>I am at my wits end and have no idea what else needs to be done to resolve this!! Taking a couple of hours out of my working day every month , queueing at the general enquiries counter (because there is no direct access to anyone else at the bank) is really not an option. How hard can this be? </p> <p>C.</p>