Account Still not right

I must admit, after the complaint on Hello Peter we received great service - Thanks.<br> <br> However, our new Credit Card has not been activated and on the system, it still reflects our old card. Hence, I cannot do any internet purchases or manage my Credit Card. I have called *** they could not help me and they referred me to internet banking ***), which I called - also with no luck. The outcome \I have to go into the branch".<br> This whole application was an online application (not standing in long queues) and currently we have to go to the branch for every little detail. Unfortunately"