Account still not opened

We have been to the Absa branch in oakdene to cancel two accounts and reopen a savings account. The consultants informed us that the systems were down and were unable to open the account. It's been more than 24 hours and they are still unable to open the account. Furthermore we receive no feedback as to what is going on and is been a mission to get through to the consultant. Finally got through and im still given no feedback time as to when this will be sorted.It's nearly month end and we need this account to be opened asap for debit orders etc!!! Very annoyed by the poor service, surely it shouldn't take more than 24 hours to solve a system problem and to open a simple savings account. Please help!