Account status not updated for closed account
I had a personal loan account which was paid and settled. While doing a vehicle finance through MFC, I was informed the account is showing as not paid and not updated; this should have been automatically updated across bureaus once I made account settlement. I need this status to be rectified across bureaus and institutions such as MFC as it's impacting credit applications.
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Absa's replyOfficial
17 Jun 2021, 16:16Dear Siddharth, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback / resolution via email or making contact with you telephonically within 4 hours. I look forward to being of service to you.
Vanessa Crowe
Vanessa Crowe
Absa's reply17 Jun 2021, 16:16
Official
Dear Siddharth, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback / resolution via email or making contact with you telephonically within 4 hours. I look forward to being of service to you.
Vanessa Crowe
Vanessa Crowe