Account restrictions

My Savings account was placed on hold. I contacted Absa and for 40 minutes I was transferred to various departments without anyone being able to assist.

This is such a bad management system as no one is allowed to change anything on my account. Only other departments can do this. When I am transferred there is no one that can assist anyway. After this issue I might as well close my account as there are other banks with far better service and problem solving skills