Account query

I have received terrible service from Absa. A few months ago I switched banks due to personal reasons. I called Absa and informed them of this and asked if they could close my account. They said they cannot close accounts over the phone and asked me to go into a branch to do this. This is ridiculous as we are in the middle of a pandemic, surely they dont expect people to risk exposure to the Coronavirus just to close an account? I refused to go into the branch and asked them to close my account. I have not used the account and all this time banking fees have been accumulating. 2 weeks ago I received a call from a consultant at Absa asking me to settle my outstanding fees. I explained to him my situation and he told me that if I settle my outstanding fees he will close my account over the phone. If this is the case, how is it that I was told accounts cannot be closed over the phone initially? I was **** to by Absa. I told the consultant that I will not be paying for any outstanding fees and that my account needs to be closed. My account is still open today. Absa, please call me to get my details and close my account immediately.