WS
Wardah S

1 reviews | Active since Mar 2018

20 May 2023, 11:41

Account put on hold

Absa is the worst bank ever. No communication what so ever from the bank.

I have been with absa for only a few months and I'm regretting ever minute of it.

I was notified via email on the 8 May 2023 there is suspected ***** on my Absa account.

I was shown the transaction that is "suspected *****" but that transaction was from my fnb account to my Absa account. I only received one email from them further more there was no communication From absa after continuous emails to them.

When I used the account shortly afterwards it was working.

The two weeks ago I started going into absa bank as I tried to use the account and couldnt and that is when I found out my account is on hold, almost every day I went into absa branch and phoned twice a day to no avail.

Only today Saturday 20/05/2023 did a kind wonderful lady by the name of Caroline Naidoo tell me exactly what is happening and that my account is hold.

Besides Caroline who helped me absa is the worst bank ever. I will never bank with absa ever again. I will never advise anyone to bank with absa.

0
Replies (3)
Absa
Absa's reply22 May 2023, 08:22
Official
Dear Wardah Solomon,

Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. 

Please provide me with your ID or Account number to assist, upon receipt of the requested information, I will review and provide you with my specific contact details as well as the expected timeframe for further feedback.   The reference number for your complaint is C-***3. Kind regards,Group Customer CareBasani Hlungwane   
WS
Wardah S's update23 May 2023, 11:39
Reviewer Update
Yes absa you are quick to reply on this I was promised communication on Monday it's Tuesday Nd still nothing
WS
Wardah S's update23 May 2023, 16:51
Reviewer Update
Thank you to Basani Hlungwane for the prompt service and efficiency