account / profile update at itc

I had an absa credit card which was settled in february 2015. Their attorney's, Norton-Lambrianos provided me wit a paid up letter dated 10/2/2015, yet absa still alleges that my account is in arrears for R6494 as per my xds credit profile report which I requested last month. I'd like absa to liaise with their attorney's on the matter & then update my credit profile with the itc as I don't owe them.