HV
Heidi V

1 reviews | Active since Apr 2020

01 Apr 2020, 20:52

ACCOUNT PLACED ON HOLD WITH ASTRONOMICAL CHARGES AFTER COURT ORDER

I APP**** FOR SEQUESTRATION AND WAS GRANTED THE COURT ORDER ON 11/3/20. I WAS RETRENCHED A YEAR AGO AND REALISING I CANNOT AFFORD MY DEBT I SEQUESTRATED. MY PENSION WAS PAID INTO MY ABSA ACCOUNT AND I CANT RETRIEVE IT AS THEY HAVE PUT A HOLD ON MY ACCOUNT.3 DAYS OF PHONE CALLS AND THEN FINALLY GOING INTO THE BANK TODAY I WAS TOLD NOBY WAS AVAILABLE TO HELP. THE ENQUIRIES RETRIEVED THE REASON FOR THE BLOCK AND TO MY TOTAL DISGUST I WAS CHARGED WITHOUT BEING TOLD ABOUT THE CHARGE R1650.00 "ADMIN CHARGE SEE CHARGE STAEMENT DETAIL. MY PENSION AFTER THE COUTY ORDR IS NOT BY LAW ALLOWED TO BE TOUCHED ITS MY ONLY MEANS OF INCOME WHICH I NEED TO PAY DAILY ESSENTIAL BILLS. TO DATE MY CHARGES HAVE BEEN OVER R5000.00. I NEED ASSISTANCE HERE PLEASE ON WHAT TO DO.

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Replies (1)
Absa
Absa's reply02 Apr 2020, 09:32
Official
Dear Heidi

Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically. 

Regards
  
 Lebogang Mashiane
 Specialist Case Manager
 Customer Value Management