AS
Ayanda S

1 reviews | Active since Jun 2024

30 May 2025, 19:05

ACCOUNT PLACED ON HOLD AND UNRESOLVED CASES

Over the past three months, I have been trying to resolve several ***** cases. Investigators have not sent emails to notify me of holds on my account, forcing me to constantly call to inquire when my money is short or my account is empty. For all the cases I am aware of, I have submitted the required proof. However, the investigators have not been responsive. Currently, R60,000 is on hold due to these cases. Due to the nature of my business, I was given a notice of offboarding. Today, May 30, 2025, my account, which had just over R60,000, was placed on hold again. I urgently need these funds and wish to withdraw them as I have OBLIGATIONS as its end of the month. If ABSA is ending our relationship, I would like to part ways and access my money as soon as possible.

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Replies (1)
Absa
Absa's reply02 Jun 2025, 07:38
Official
Dear Ayanda Sabelo Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number to your complaint is C-***3. Kind regards,Group Customer CareRezona Louw