CW
Chantel W

1 reviews | Active since Sept 2012

08 May 2024, 08:33

Account Paid In Full Letters

Your service is absolutely pathetiic, I must say. I opened an account with ABSA about two week ago however with all the frustration during these past 2 weeks not being able to obtain letters from you, made me cut up my card immediately as I realised how unprofessional your services are and don't even want to bank with you.

I need confirmation letters of accounts that have been closed and you keep sending me the incorrect information.

You are also referring me to send emails to addresses that dont exist.

I want my stuff resolved today!!!!!!

0
Replies (2)
Absa
Absa's reply08 May 2024, 11:43
Official
 Dear Chantel Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number for your complaint is C-***1.  Kind regards, Vanessa Crowe Group Customer Care    
Absa
Absa's reply14 May 2024, 08:29
Official
Dear Chantel With regards to complaint  C-***1. 

It is with great pleasure to be of assistance. Kind regards, Vanessa Crowe Group Customer Care