Account Paid but updated on ITC - as extended Loan Term

So I recently took a loan with Absa, My scheduled debit order has gone off with no hassles and no hiccups, I get my Transunion credit report update and I notice that the update from the Absa loan department is marked with and "E" status, and my credit score has decreased dramatically. I immediately call Transunion and ask what was the reason for my Credit score dropping, I am explained that the "e" status means a loan term has been extended due to affordability. WHAT THE? I contact ABSA Bank, I am informed they will look into the matter and revert back, I am still waiting, I am told that the reason for this, might be from previous applications?????????. What does a previous Application have to do with my current loan. I have called 3 times yesterday, emailed the complaints line and followed up with the loans department, no one can give me an answer, they dont even know how this can be corrected. This a big financial institute and they keep messing up my stuff!!! They have reported incorrectly on the bureau and now they say they don't know how to fix it? This is my credit score, my financial status and they a messing it up, big time. They received all my complaints and they just ignored me : get the same generic come back each time, A consultant will get in contact with you to assist, they cant assist, They ignore a person, they blind to the fact that they messing up my credit score and they are of absolutely no help. This bank is seriously not on the great side of service delivery.