Account opening issues

I opened an account on the 4th April 2018 but the account is not active, everytime i make a deposit it says fica problem. I submitted all required documents when i opened the accound 2 weeks ago. I've been going to the branch everyday since i opened the account to try sort it out but all i'm told by the consultant that helped me is that it's been escalated. I'm really unhappy with the service i'm being given. And best believe i won't be opening any further accounts with ABSA.