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Fay B

1 reviews | Active since Aug 2016

31 Aug 2017, 15:02

Account opened, now frozen, and I cant get my salary

I recently open an account with Absa bank, i did this online. I did online application, the account was approved and the account opened, I went into the bank, got my bank confirmation letter and asked my HR to please move my salary to the new ABSA account, today is payday, I walk into the bank with my ID expecting to collect my bank card and withdraw some cash, The lady says sorry sir I cant give you your card, your account has been frozen, you have been placed under debt review since 2012, I am like what are u kidding me, that was so long ago, and that whole process is done with, 2012????? she says ok you will need to wait under 72 hours before we can assist you, 72 HOURS, how do I get money for petrol now, how to I buy food today, Why would the bank open an account, give you clearance to deposit your salary, then find a problem, then decide to tell you. Now i have no cash as ABSA wont give me my bank card, I cant access my cash at all, simply because ASBA is useless and ***********, this is ABSA messing with my lively hood, they opened the account, approved the account, gave me a bank confirmation letter, accepted my salary, took my cash deposit, and now they wont give me a bank card, THIS BANK IS HOPELESS, USELESS

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Replies (1)
Absa
Absa's reply01 Sept 2017, 09:25
Official

Dear Customer

Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd